Legal
Refund & Returns Policy
Last updated: September 2026
1. Overview
WorldwideBioResearch supplies research-grade compounds. Due to the nature of our products all sales are generally final. However we are committed to resolving genuine issues promptly. Refunds are rarely offered, are assessed case by case at our discretion, and are issued as store credit only (section 6).
2. Damaged, Missing or Incorrect Items
If your order arrives damaged, an item is missing, or you receive an incorrect compound, you must report it to us within 7 days of delivery via support@worldwidebioresearch.com with: - Your order number - Description of the issue - Photographs where applicable Claims reported after 7 days of delivery cannot be considered. We will arrange a replacement or store credit at our discretion.
3. Non-Delivery
If your order has not arrived within the stated delivery timeframe, email support@worldwidebioresearch.com and we will investigate with the carrier. If confirmed lost in transit we will reship at no additional cost.
4. Shipping Protection
Shipping protection is an optional shipping protection charge of $7.50 added at checkout. If an order carrying it is lost, stolen or damaged in transit, we will reship the order once, free of charge. It is not insurance and is not provided by an insurer: it is our own commitment to send the order again. Tell us within 7For a parcel that never arrives, tell us within 7 days of the expected delivery date. Email us from the address on the order with the order number, and photographs where the parcel or its contents are damaged. A reshipment under shipping protection is sent at no charge and is not a refund. It contains the same items as the original order, sent to the address on that order. Where an item is no longer available we will agree a replacement or refund that item's value with you first. The protection charge itself is not refundable once an order has been dispatched. Orders placed without shipping protection are not covered by it. We will still help you pursue a claim with the carrier, and we will share the tracking record and dispatch details you need, but we cannot guarantee a replacement or a refund for a parcel that a carrier has lost, damaged, or recorded as delivered.
5. Returns
We cannot accept returns of opened or unsealed compounds due to the research-grade nature of our products and regulatory requirements. Unopened items may be considered for return on a case-by-case basis.
6. How Refunds Are Issued
Every refund we agree to, whether in whole or in part, is issued as store credit to your account – never as cash, a card reversal, or cryptocurrency, including where you paid in cryptocurrency. Store credit is valid for 90 days from the date it is issued, can be applied against the total of a future order at checkout, and expires unused after that time. It has no cash value and cannot be transferred or exchanged.
7. Contact
For all refund requests email support@worldwidebioresearch.com with your order number and description of the issue.
For research purposes only. Not for human consumption. Not for veterinary use.